When it comes to the video connection issues, in some cases the quality of your network connection can greatly affect the quality of the video. We are also currently working on a fix that should help with the white chat window being displayed for new users and we hope to have it released very soon. We are sorry to hear about your poor experience! Recently we were experiencing an issue with the push notifications that might have been causing the first problem you have mentioned, however it should be fixed now. And then on top of that the video call is very touchy and most of the time we can not see each other. Also if I am able to find them on the app I am not able to chat as there entire chat box is white and will not let me chat or do anything. Anytime I add someone on the app it shows that they accepted it but the app does not show them in the added list.
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